Why Can't I Get Netflix App On My Mac

Netflix users are not entirely happy with Windows 10. A simple look at the Windows Store ratings says it all. But still, using a desktop app is better than watching your favorite series in a browser. Users are experiencing several errors causing the Netflix app to not work on Windows 10.

Apr 06, 2019  Members can continue to access Netflix on the built-in app across Apple TV and other devices. Apple and the TV manufacturers can’t be bothered to fix it. Maybe Netflix. Jan 27, 2012  Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the.

Some common errors that we will try to solve in the guide below are:

  • Netflix opens up to a black screen.
  • Gets stuck on the loading screen.
  • There was a problem with this download.
  • Error code H403: Sorry, there was a problem communicating with Netflix servers.

Let’s start with the easy solutions which should fix the problem. If they don't, then you can proceed to the tricky ones.

1. App Update

Launch the Windows Store, open menu to select Downloads & updates.

That’s where you can check for updates for any app that you have installed via the Windows Store.

I am sure that the Netflix development team is aware of the problems and are working on the solutions. Till then, try the other steps.

2. Netflix Is Down

It won’t be the first time that it has happened, and certainly not the last. Down Detector tracks a lot of services, including Netflix. You can see the last outage on a live map, commonly reported problems and filter issues by location.

Check it out and bookmark the site for future references. Might come in handy for some other app as well.

Visit Down Detector

3. Reset and Reinstall

Press Windows key+I shortcut to open Settings and click on Apps there.

Search for Netflix in the search bar, click on it once to reveal Advanced option and select it.

There are three options here.

Terminate will stop all associated processes. Useful when Netflix app is not responding, and you can neither use it not close it. The Reset option will delete all user data associated with the app and do a fresh install. I would recommend you to try this next. Finally, Uninstall the app and install again from the Windows Store to see if Netflix app not working error is resolved.

Why CanWhy Can
Also on Guiding Tech
How to Control Your Netflix Profile with Google Assistant
Read More

4. Troubleshoot Option

Windows 10 comes with a troubleshooting option for apps that you have installed using the Windows Store. Open Settings again and search for Find and fix problems with Microsoft Store Apps.

In the pop-up that follows, click on Advanced to select Apply repairs automatically and click on Next to follow on-screen instructions. If it finds anything, a solution will be recommended to you accordingly.

5. Firewall Settings

Disable your antivirus and Windows Firewall settings and relaunch Netflix. Is the Netflix app working now on your Windows 10 computer? If not, you will need to allow the app in the Firewall settings. The steps for antivirus will depend on the app you are using. Most antivirus carry a dedicated section for allowing/disallowing apps installed on the computer. Here is how it looks on my computer.

If you can’t find Netflix entry in Inbound rules, you can create a new one. To do so, search for and open Windows Defender Firewall, which should open inside Control Panel. Click on Allow an app or feature through Windows Defender Firewall.

You will see a list of apps with two checkboxes on the right. One is for Public networks, and the other is for Private networks. Depending on which you are using to stream Netflix, toggle one or both on. I can’t because my antivirus manages the settings. If yours is similar, then you need to ‘allow’ Netflix through the antivirus app. Steps should be more or less similar.

6. Flush DNS Cache

Usually, you should follow this step upon seeing the below error:

'Whoops, something went wrong. We’re having trouble playing this title right now. Please try again later or select a different title. Error code: U7353.'

However, flushing the DNS cache can also help resolve other errors.

Open Command Prompt with admin rights and copy-paste the below command.

You should see a message telling you that the DNS flush was successful. See if Netflix is working again or not.

Also on Guiding Tech
How to Quickly Access Hidden Netflix Categories on Chrome
Read More

7. Delete mspr.hds File

Don’t worry. Deleting this file won’t hurt your computer. Microsoft developed the said file. Apps like Netflix use it for Digital Rights Management or DRM. When you delete it, the system will generate a new file automatically. Several users had success with a fresh copy of the file.

Press Windows key+E shortcut to open File Explorer and search for mspr.hds without quotes in the C drive where you have installed your Windows OS. If you see more than one instance of the file, select all of them and delete. Reboot your computer and relaunch Netflix. Check if the error code reappears.

If you can’t find the file, that’s OK. Move on to the next point.

8. Update Graphics Driver

Open Device Manager by searching for it in the Start Menu and select your graphics driver under Display adapters.

Right-click on it to select Update driver option and wait a few seconds. Check if the Netflix app is working or not.

9. Disable HECI Service

Intel's Content Protection HECI Service is installed by the Intel Graphics driver. Open Run prompt by pressing the Windows key+R shortcut and type msconfig before hitting Enter.

Uncheck Inter(R) Content Protection HECI Service, go back to point 8 above and update your Intel graphics drivers if not already done, enable HECI service again and check if Netflix app is working or not.

If it is still not working, try disabling the service before trying once more. If the error persists, enable it back again and move onto the next step.

10. Allow Netflix GPU Access

Maybe the Netflix can’t access the GPU on your motherboard or the dedicated card. Doing so can help improve the performance of the app. Open Settings again and search for and open Graphics Settings.

Select Universal app from the drop-down menu and then select Netflix. Click on Add to add Netflix to GPU.

You should now see the Options button. Click on it to reveal a pop-up where you will choose High performance. System default won’t cut it.

High performance setting may lead to more data usage, as you will be streaming in better quality now.

11. Use Browser or Mobile App

I know, not the answer you were looking for, but if you have come this far still can’t resolve the error, you ain’t got no choice. For best results, I recommend Safari or Edge because other browsers will cap resolution at 720p. That’s right. For now, open Netflix in a browser on your computer or watch that series on your smartphone.

Net Fix

I hope one of the solutions fixed your Netflix not working on Windows 10 problem. If nothing else works, the best option you have is testing it on phone or tablet until it is fixed. If you know of a different solution that I missed, do share it in the comments below.

Next up: Streaming Netflix on an Android? Here are 7 must-have apps for Netflix users. Have fun.

Why Can't I Get The Netflix App On My Mac

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.Read Next7 Must-Have Android Apps for Netflix UsersAlso See#netflix #streaming

Did You Know

Microsoft Edge was initially code-named Project Spartan.

More in Windows

What Is Clipboard in Windows 10 and How to Use It: A Complete Guide

The Netflix online streaming service fans never miss a show either Netflix favorite or TV series, or Streaming movies. Furthermore, your kids cannot stay without watching funny actions, animated or adventures, Girl-power, Sci-Fi, and talking animals. So during slow loading Netflix watcher feelings bore. You are suffering the same issue (Netflix not working Apple TV 4K/ ATV 4), do not watch slow loading Netflix, follow our below listed potential clues, and got the fix.

There are many ways to connect Netflix to your devices. If you have a smart TV, then your TVs have Netflix already on them. And there is no need to add another Device but, if you’re using Netflix via Apple TV streaming player and having an issue. Then get here complete troubleshooting guide.

we are happy to help you, submit this Form, if your solution is not covered in this article.

In case, your Netflix service expires, then you can buy online through Netflix gift card and get a redeem code via e-mail delivery. It is a much better option than having to go to the store to get a physical Netflix gift card. You can also give a gift to your loved one. if you have an iPad then temporary you can watch Netflix on the Apple iPad app. if Netflix not working on the iPad then click to get free ticks to fix.

Workarounds to get rid of Netflix not working Apple TV 4 issue

Related Readings

Solution #1: Check out; internet-connected properly to Apple TV

Go to the Settings app on your Apple TV menu Choose Network Under the connection, make sure it’s connected

suppose it’s not connecting/connection fail or showing error or Wi-Fi not working on Apple TV then refer this source Fix Apple tv Wifi not working.

Solution #2: Force close Netflix app on ATV 4K/ Apple tv 4th Gen

Have no idea how to force quit app on Apple TV 4, go with the below steps. To get App switcher,

  • Double-tap the home button on Siri remote.
  • Navigate Netflix app on-screen by swipe left or right side,
  • Swipe up on the touch surface of Remote to force quit the Netflix app


  • Now launch Netflix again on TV

Hope this works in your case. If you still need help then follows continues to resolve.

Solution #3: Reboot your Apple TV 4K or ATV 4

To Reboot ATV4 or ATV 4k,

  • Unplug your Apple TV cord and the TV cable it’s connected to from power for at least 2 to 3 minutes.
  • Plug both devices back in and then Turn both devices back on.
  • Try Netflix again.

in case of Apple tv rebooting won’t work for you then keep continuing for the next solution.

Solution #4: Uninstall and Reinstall the Netflix app

Keep in mind: below listed steps, you can use to delete/uninstall/Hide any app from the Apple TV 4.

  • Step 1. Go to TV home screen
  • Step 2. Now highlight the Netflix app
  • Step 3. Press and hold in the center of the Siri remote touch surface until the Netflix app starts to jiggle on.
  • Step 4. Now press the Play/pause button to uninstall Netflix
  • You will be asked to select confirm when prompted.

Now to reinstall Netflix again, go to the tvOS App Store and try Netflix app again.

Solution #5: Make Sure your Apple TV running with up to date tvOS firmware.

  • How to To check your Apple TV firmware version, follow the steps below.

    1. From the Apple TV main menu,
    2. Open Settings.
    3. Select General.
    4. Select About.

Verify that your Apple Tv box software version is 6.2.1 or above. now using bottom steps you can download and install the latest tvOS firmware.

Download and install the latest Firmware on Apple TV

Check out any software update you get. From the Apple TV main menu,

  1. Go to Settings.
  2. Choose General.
  3. Select Software Updates.
  4. Now Select Update Software/Update automatically.
  5. Next Select Download and Install. [Current tvOS version is – tvOS 13.4]

Once the firmware update is complete, try Netflix service again.​

Extra ideas to Fix Netflix not work on your Apple Tv:

  1. Using a Pc or Mac computer on the same internet connection network as your device, go to netflix.com/clearcookies.
  2. Next Select Sign In, then enter your User Id and password credentials to sign in to your Netflix account.

in case you see a Netflix Site Error, then maybe Netflix services are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

  • Update your internet network Settings
  • Test your internet provider connection
  • Please Restart your home network

Last Solution: Reset Netflix on your Apple TV [i strongly suggest you should go with this resort as a last solution]

Note: → For Apple tv 4k and Apple TV 4 Netflix issues Please contact the customer service.

  • Netflix says ‘Netflix is Currently Unavailable.’
  • Netflix is currently unavailable. Please check your internet connection, or go to www.netflix.com/support for more information

Why Can't I Download The Netflix App On My Macbook

Reset all settings mean hard reset your Apple tv, that may clear any saved data or saved passwords (including Wi-Fi network passwords) currently stored on your Apple TV.

Perform these steps with caution if above all workaround steps haven’t resolved the issue.

Here’s How do I reset Netflix on Apple TV? Follow the bottom Steps:

  1. .Press and hold the Menu button on the Apple TV remote control until you are taken to the home screen.
  2. Next, go to Settings.
  3. Click General.
  4. Click Reset.
  5. Choose Reset All Settings.
  6. Make Confirm that you would like to Reset All Settings on your apple tv.

After attempting the above steps, your Apple TV will reset itself and guide you through the initial newbie setup process. Once you’ve completed the setup for Apple tv, Enter user id and password to sign in to the Netflix app and try streaming again.

Premium Support is Free Now

We are happy to help you! Follow the next Step if Your Solution is not in this article, Submit this form without Sign Up, We will revert back to you via Personal Mail. In Form, Please Use the Description field to Mention our reference Webpage URL which you visited and Describe your problem in detail if possible. We covered your iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone 8(Plus), iPhone 7(Plus), iPhone 6S(Plus), iPhone 6(Plus), iPhone SE, SE 2(2020), iPhone 5S, iPhone 5, iPad All Generation, iPad Pro All Models, MacOS Catalina or Earlier MacOS for iMac, Mac Mini, MacBook Pro, WatchOS 6 & Earlier on Apple Watch 5/4/3/2/1, Apple TV. You can also mention iOS/iPadOS/MacOS. To be Continued...

Please select that button and upgrade your tvOS version. After, you’ve downloaded any updates or no updates available still, then launch the Netflix streaming app to watch your favorite shows and movies again.

After tried above all steps, however, you face the Netflix not working Apple TV 4 or Apple TV 5th Generation. Please follow this solution.