Predictive Dialer Software For Mac

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Predictive dialer software is a useful productivity tool in outbound call centres to make outbound calls to your prospects and to ensure that all agents are occupied on calls the maximum amount of time.

When an agent has to manually dial each prospect, wait for someone to answer, if they do, listen to an answering machine message, the amount of time that an agent can be productive actually talking to a prospect is estimated to be only 15 minutes in the hour.

Predictive dialer software is a type of automatic dialing system that helps call center agents work more efficiently by screening calls and predicting when call agents will be. An auto dialer, autodialer, or autodialler is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a. Download MC Dialer 1.1.0 for Mac from our software library for free. Commonly, this program's installer has the following filename: mcdialerv2.dmg. MC Dialer for Mac is included in Communication Tools. Our built-in antivirus checked this Mac download and rated it as virus free. Ecsow Predictive Dialer increase your agents talk time and contact rates. 70% of your agent's time is wasted. Ecsow Predictive Dialer software dramatically increases agent productivity and eliminates unproductive. Leaving a voice message on answering machines). Ecsow Dialer is.

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Predictive dialer software will make multiple calls simultaneously on the principle that not everyone will answer the call, then detect whether the number is ringing out, whether it is voicemail, or whether a human, and only connect prospects to agents when they answer the call.

The “Predictive” part of a Predictive Dialer is to be able to vary the number of calls made depending on the number of agents available, so that prospects do not get calls where there are no agents to take the call, or worse, leaving the prospect you have called on hold in a queue.

Predictive Dialer Software For Mac

It is estimated that predictive dialer software will enable agents to speak to prospects for upwards of 45 minutes in the hour compared to 15 minutes in the hour manual dialing, which has the same effect as having 3 times the number of agents for the same staffing costs.

The challenge of predictive dialling software is to keep all agents talking to prospects for the maximum possible time without wasting leads by calling prospects when there are no agents to take calls and at the same time.

At the same time, predictive dialing software needs to take into account wrap-up time, this is the amount of time that an agent has at the end of a call to a prospect to do any admin tasks.

Advanced predictive dialer software may not only take the number of agents available to determine the rate of calling, but also take into account historical statistics based on successful calls so the rate of calling may change depending on the quality of the list and the time of day.

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The call has to be transferred to the agent in a timely manner with little delay, so it appears to the contact that the agent has called them directly. In the majority of circumstances, the call to the agent is directed to a call centre or the agent is registered directly to the predictive dialer, and the agent’s phone is set to auto answer to minimise delay. In some cases, the agents line is open, and then hears notification that there is a customer on the line.

In many jurisdictions around the world, there are large penalties for getting predictive dialing wrong, offences may include:

  • Calling people who have requested not to be called; many countries have a list that has to be checked before calls can be made.
  • Not getting permission to call your contacts; depending on the type of calling you are doing, it may be necessary to get permission before calling.
  • Silent calls; if an agent is unavailable, then a pre-recorded message may have to be played rather than leaving the call as silent or simply hanging up.
  • Not setting a sufficient duration of the ringing time; generally speaking, you have to let the contact’s phone ring for a minimum period of time to give the contact time to answer the call.
  • Retrying calls inside of minimum time limit; in some jurisdictions, there are rules as to how long before you can call a customer back a second time.
  • Not displaying a valid caller ID, usually the contact needs to know who called them
  • Inaccurate answering machine detection.
It is important to take the laws of your country into account, and ensure who is responsible for compliance, as well as ensure that you can comply with the law.
In the UK, it’s the company selling the products may be liable whereas in the USA, the company actually making the calls may be regarded as at fault.

Predictive Dialer Software should have detailed statistics, not only for commercial reasons to measure the performance of your systems, but also for compliance.

From a commercial standpoint, statistics are required to ensure that there are the right number of agents at the right time of day to maximise the results of your lead list. From a legal perspective, in some countries there are limits on the number of abandoned calls or silent calls as well as the accuracy of the answering machine detection.

Predictive Dialer Software

Please contact us for more information about Dialer.ai, and how it can help your sales organisation.

Predictive Dialer App

  • Professional Telephone dialer and predictive dialer for VoIP or Standard lines Express Dial Professional phone dialer is an automatic dialer for Windows computers with VoIP or a voice modem and headset. It can be used to automate the dialing of a list of numbers (as a predictive dialer) or to call single numbers when required using only your PC, modem and headset.

    • dial.exe
    • NCH Software
    • Shareware ($49.99)
    • 259 Kb
    • Windows 7, Windows 7 x64, WinOther, Win Vista, WinXP
  • No chance for the Dialer rip off! Protect your PC with a-squared Anti-Dialer from manipulated dial up connections, which can cause a phone bill of several hundred dollars quickly.

    • a2AntiDialerSetup.exe
    • Emsi Software GmbH
    • Freeware (Free)
    • 3.47 Mb
    • Win98, WinME, WinXP, Windows2000, Windows2003, Windows Tablet PC Edition 2005, Windows Media Center Editio
  • This program is designed to run on any IBM Compatible PC running Windows 95 or above with at least 32Mb RAM and 10Mb Hard Disk Space & a Modem. PhoneDialer Plus is a small user friendly program that enhances Windows PhoneDialer, no more limit on. ...

    • Phone Dialer Plus
    • Arch Technologies
    • Freeware (Free)
    • 4.01 Mb
    • Windows XP, 2000, 98, Me, NT
  • Get Your FREE AdCalls PhoneDialer Today! You can download the AdCalls dialer and instantly start calling anyone in the US and Canada at anytime on their phone. You can also call anyone in the world on their PC and talk all you want. You get the. ...

    • AdCalls
    • AdCalls Inc.
    • Freeware (Free)
    • 5.57 Mb
    • Windows 2000
  • Utility for dial and store phone numbers by computer. May be usefully if you have many mobile phones and want use union phone book, for example, for family, or for company working with big data base of phone numbers etc. Just press one key for dial a phone number.

    • phone_dialer-7.exe
    • style-7
    • Freeware (Free)
    • 747 Kb
    • WinXP, Win2003, Win2000, Win Vista, Win All, Windows 7, Windows XP X64,Windows Vista, Windows 7 x64, Windows 8
  • Bluetooth PC Dialer 3 is an easy-to-use, stable, and faster dial-up and connectivity program. With Bluetooth PC Dialer a phone call is never more then one click away independent of where the number is located on your PC.Bluetooth PC Dialer is both a. ...

    • Bluetooth PC Dialer
    • Bluetooth Shareware
    • Trial ($14.95)
    • 4 Mb
    • Windows Vista, Windows 2000, Windows XP
  • Make stylus-free phone calls from your PDA by tapping the screen with your fingers. Tap a button with a number or character, and Smart Dialer will shrink the list of available contacts to show only the matching names or phone numbers.

    • MLPDASmartDialer352WM5(6).msi
    • My Lucky PDA
    • Shareware ($19.95)
    • 2.95 Mb
    • Windows Mobile 2003, Windows Mobile 2005, Pocket PC
  • With the firm and outstanding presence in the VoIP mobile dialer turf, Adore Infotech comes up with its latest product VoIP Mobile Dialer for Windows Phone 8. The robust and reliable construct adorned with immaculate design and sophisticated keys.

    • Windows Phone Dialer (VoIP)
    • Adore Softphone
    • Freeware ($999.00)
    • 977 Kb
    • Windows Phone 8
  • Adore Infotech provides highly customizable sip softphone which support microsoft g723.1 codec. It support NAT traversal.

    • adoresoftphone.exe
    • AdoreInfotech
    • ($)
    • 392 Kb
    • windows 98, 2000, NT, XP
  • Auto Dialer is a software phone broadcast system that operates fully automatically. A hardware phone system like PBX is not required; all you need is a basic sound card and an Internet access. It methodically calls in every phone number of your list using a VoIP service provider, Skype Connect, hardware or Software PBX including Asterisk IP PBX.

    • AutoDialerSetup_Standart_1.msi
    • Communication Business Tools
    • Shareware ($)
    • 911 Kb
    • WinXP, Win2003, Win Vista, Windows 7
  • Express Dial is a phonedialer for Windows. It can be used to automate the dialing of a list of numbers (as a predictive dialer) or to call single numbers when required using only your PC, VoIP or voice modem and. ...

    • dial.exe
    • NCH Swift Sound Software
    • Shareware ($28.20)
    • WinXP, Windows2000, Windows2003, Vista
  • Store your personal or business contacts. MyPhone Book Dialer Pro is a full-featured contact manager program in an easy to use interface. You can store all of your friends, family and business contacts' information in an organized database.

    • phonepro.zip
    • BREAKTRU SOFTWARE
    • Shareware ($9.95)
    • 14.1 Mb
    • Win2000, Windows 7, Windows 7 x64, Win98, Win Vista, Win Vista x64, WinXP

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Predictive Dialer Software

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